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  • Stemmons How-To Guide
    • Cases
      • Creating a Case
      • Accessing Personal Case List
      • Search for Existing Case
      • Interacting with a Case
      • Case Type Owner Responsibilities
      • Hopper Owner Responsibilities
      • Email-To-Cases
        • Email Hashtag (#)
      • Cases Import Tool
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Email-To-Cases


Email-To-Cases feature allows you to create cases via email

In an effort to better track tasks, carryout the following steps to ensure information is captured properly in the system.

- Send an email to Ad-Hoc@central.YOURDOMAIN.com to capture an “Ad-Hoc”.

- The Subject Line of the email is equal to the title of the Case.

- In the body of the email you’re able to associate metadata about the task by using certain hashtags # (to see a list of all hashtags, click
HERE).
- #Assign - username (ex: JDoe or John.Doe)
- #Priority - level of priority (Low, Medium, High, Critical)
- #Due - due date of task (01/01/2018)

After associating the metadata tags, you can then enter in the task or information you’re trying to track in the body email. You can even attach files to the email and it will attach it to the Case. See example email below:



The same functionality will work the same for all Case Types. The following are basic Case Type examples:
Acknowledgement@central.YOURDOMAIN.com
Ad-Hoc@central.YOURDOMAIN.com
Appoval@central.YOURDOMAIN.com
HelpDesk@central.YOURDOMAIN.com
Legal@central.YOURDOMAIN.com
Marketing@central.YOURDOMAIN.com
Question@central.YOURDOMAIN.com


Standard

Email Hashtag (#)